Support

Here is a list of options for contacting us or for requesting our direct support.

• The easiest way of contacting us is through public forum and mailing list on Google Groups where you can ask for free. But there is no response time guaranteed. For how to use the Google groups, please see the official howto.

• With non-public requests, like ad-hoc support, contract offerings and such, please use our contact form.

• All product development, feature requests and bugs are managed publicly in our CzechIdM Redmine ticket management system.

• If you did not buy a product support, you can still order an ad-hoc support when you need it. Ad-hoc support is billed by hour. Please see the pricing options. Contact us through the contact form.

• For packages and their included support options, please see our product webpage. If you have bought the CzechIdM, all contact options (and their SLAs) are also mentioned in your license agreement.