Differences

This shows you the differences between two versions of the page.

--- support [2017/09/12 07:52]
fiserp [Contact form & Quotes]
+++ support [2017/11/04 11:19] (current)
poulm [Public ticket system]
@@ Line 1: / Line 1: @@
+====== Support ======
+Here is a list of options for contacting us or for requesting our direct support.
+==== Google Groups & Mailing list ====
+  * The easiest way of contacting us is through [[https://groups.google.com/d/forum/czechidm|public forum and mailing list on Google Groups]] where you can ask for free. But there is no response time guaranteed. For how to use the Google groups, please see the [[https://support.google.com/groups/answer/46601?hl=en|official howto]].
+==== Contact form & Quotes ====
+  * With non-public requests, like ad-hoc support, contract offerings and such, please use our [[https://www.czechidm.com/#contact|contact form]].
+==== Public ticketing and bug tracking system ====
+  * All product development, feature requests and bugs are managed publicly in our [[https://redmine.czechidm.com/projects/czechidmng|CzechIdM Redmine ticket management system]].
+==== Ad-hoc consultation ====
+  * If you did not buy a product support, you can still order an ad-hoc support when you need it. Ad-hoc support is billed by hour. Please see the [[https://www.czechidm.com/#pricing|pricing options]]. Contact us through the contact form.
+==== Packages and support options ====
+  * For packages and their included support options, please see [[https://www.czechidm.com/|our product webpage]]. If you have bought the CzechIdM, all contact options (and their SLAs) are also mentioned in your license agreement.